Assistance

If you need mobility assistance or any help with luggage, our station staff will be pleased to help. Please speak to any of our Customer Service Assistants on the concourse.

Access to trains

There is step-free access to all platforms at Ashford International. Please contact the train operator 48 hours in advance to book assistance. Eurostar do not operate a pre-booking service, please speak to any member of our station staff or Eurostar staff if you require assistance.

Southeastern Trains
0800 783 4524
24 hours a day, 7 days a week