Ashford International is open from first until last service, however is patrolled and monitored 24 hours a day, 7 days a week by CCTV coverage and by station staff and the police. The police patrols are often supported by specialist teams such as canine units, Project Servator and CID.
In all public areas, CCTV footage is recorded and monitored by control centre staff 24 hours a day. There are customer help points within the station building and on platforms for general use as well as in emergencies.
All the staff in the station, including staff members working for our retail outlets and train operating companies, are trained on emergency policies and procedures. We all work together to ensure Ashford International is a safe place.
Report anything suspicious to one of our staff members, a police officer or text the British Transport Police on 61016. In an emergency dial 999 immediately. It is important to be vigilant in the station at all times and follow some common good customer security behaviours such as not leaving personal effects and belongings unattended and listening to announcements. In an emergency, leave by the nearest safe exit, which all have disabled access, and if you have any problems with mobility, talk to a member of staff for assistance.
All trains operating to and from Ashford International have on-board CCTV and are staffed. If you see anything suspicious, please talk to a member of staff or the BTP who also patrol our services.
Ashford International parking is an official Park Mark® Safer Parking facility, meaning you are visiting a car park that has been vetted by the British Transport Police and has measures in place in order to create a safer environment for both you and your vehicle. Our car park is monitored by CCTV and by on-site staff members 24/7.
More information on the safety and security of train stations can be found at the following websites:
Stand on the right, walk on the left – do not run, and always hold onto the handrail. The leading cause of escalator accidents at our stations in the last year was people falling due to having too much luggage and not using the lifts.
If you are traveling with large items of luggage, pushchairs, buggies, young children, pets or bicycles or if you are unsteady on your feet, walk with a cane, frame or crutches, please use the lift.
Face the direction you are traveling and do not attempt to walk the wrong way.
Keep all loose clothing clear from the treads and sides; if you are wearing open-toed sandals or crocs, do not put your toes right up close to the steps.
Please consider not using your mobile phone when on the escalator.
Do not run when in the station, especially on a platform, as you may fall and injure yourself and others.
Bicycles, Skateboards, Roller Skates/Blades
It is against the law to ride or skate within a UK railway station. This is because you could collide with other people or the building.
Keep away from platform edges, even when the platform is empty and when trains are arriving or departing.
Do not lean over platform edges.
Wait for trains to stop and door indicators to sound before attempting to use a train door to board/alight.