Caffe Tazza D'Orro is located on the main station concourse serving a range of hot, cold and alcoholic beverages. A variety of hot and cold food is also available.


A free to use cash point is located beneath the escalator on the main station concourse.


These are located at the end of the main concourse, just past the cafe.


For all instances of lost property please speak to a member of the station team who will be happy to assist. Alternatively please use the contact details to get in touch.


Police BTP Officers regularly patrol Ashford International and can be contacted in an emergency either directly or via a member of the station team. You can report an incident by texting 61016 however in the event of an emergency please dial 999.


If you need mobility assistance or any help with luggage, our station staff will be pleased to help. Please speak to any of our Customer Service Assistants on the concourse.

There is step-free access to all platforms at Ashford International. Please contact the train operator 48 hours in advance to book assistance.

Southeastern Trains
0800 783 4524
24 hours a day, 7 days a week

Eurostar do not operate a pre-booking service, please speak to any member of our station staff or Eurostar staff if you require assistance.